The Michigan Attorney General’s office reported that its Consumer Protection Team received more than 12,000 written consumer complaints in 2025. The announcement comes during National Consumer Protection Week and highlights the department’s efforts to address common scams, data breaches, and other issues affecting Michigan residents.
Attorney General Dana Nessel said her team works with organizations such as the Better Business Bureau, the Federal Trade Commission, and AARP to inform residents about ongoing threats. In 2025, enforcement actions under the Michigan Consumer Protection Act led to $1.88 million being recovered for consumers and businesses through mediation, settlements, and refunds.
“The Consumer Protection Team does an outstanding job protecting residents across our state,” said Attorney General Nessel. “They work diligently to stay ahead of the latest scams and alert the public of new tactics scammers use to try to steal their hard-earned money. Through this work, my office has recouped nearly $2 million for Michigan and consumers last year alone while holding bad actors accountable. I could not be prouder of their dedication and the real difference they make every day.”
The top categories of complaints in 2025 included motor vehicle issues (such as disputes with car dealers or repair shops), credit or financial concerns (including debt collection and payday lending), retail purchases (such as late or undelivered products), internet-related problems (like online purchases or service provider issues), personal service providers (ranging from fitness facilities to tax preparation services), landlord/tenant disputes, health service providers, gasoline/fuel/energy companies, contractors for residential construction or repairs, and telecommunications/cable/satellite TV billing or service problems.
Every complaint is reviewed by the Consumer Protection Team after submission via online form or email. The department regularly issues alerts on new scam tactics so that residents can avoid becoming victims.
Residents can access resources on a dedicated consumer protection website that includes a searchable library of alerts. The office also operates a social media account (@MIConsumerWatch) on Facebook, Instagram, X (formerly Twitter), and LinkedIn for updates on scams and educational materials.
According to information from the official website, the Michigan Department of Attorney General works throughout Michigan to protect residents through public service initiatives such as combating human trafficking and supporting vulnerable populations. Dana Nessel serves as Michigan’s 54th attorney general.
To file a complaint or get more information about consumer protection resources in Michigan, individuals may contact the Consumer Protection Team by mail at P.O. Box 30213 Lansing MI 48909; by phone at 517-335-7599; fax at 517-241-3771; toll-free at 877-765-8388; or through an online complaint form.
